Case study: Packaging Process in a Contract Service Model at a Manufacturing Facility (FMCG)
An FMCG client faced a challenge related to the dynamic growth in production volume. The packaging process became a bottleneck for the entire production line. Rising labor costs, high employee turnover, and a heavy workload for the HR department negatively impacted the timely fulfillment of orders. We proposed utilizing a contract service.
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The client’s goal was to entrust the entire packaging process to a single partner who would assume responsibility for employees, work organization, and the achievement of quality and quantity standards.
Basic Data
Industry: Manufacturing (FMCG)
Location: Central Poland
Scope of cooperation: Packaging process in a contract service model
Implementation time: 21 days
Number of employees: 145
Service provided by:
Key Challenges
- ensuring continuity of the packaging process with variable production volumes
- reducing employee turnover and absenteeism
- relieving the HR department and production managers
- maintaining quality and timely order fulfillment
- transparent billing model for the implemented process
Our solution – implementation of a contract service
BISAR implemented a contract service, taking full responsibility for the packaging process – from team recruitment and operational management to reporting results and quality.
Implementation Stages
Process analysis and operational preparation
- audit of the packaging process and workstations
- determining required staffing and team structure
- setting KPIs (efficiency, quality, absenteeism)
- appointing a BISAR coordinator
Team building and organization
- selecting employees according to job requirements
- providing a team ready for shift work
- ensuring work continuity through personnel reserves
Formal and HR services
- full handling of contracts, registrations, and employee documentation
- legalization of employment for foreign workers
- recording working hours, absenteeism, and payroll
Operational management of the packaging process
- ongoing team management by the BISAR coordinator
- monitoring standard compliance and quality
- continuous communication with the client’s management staff
Implementation and process stabilization
- on-the-job and OHS training
- work standardization
- staff optimization
Results
- stable and efficient packaging process
- improved timeliness of order fulfillment
- reduced turnover and absenteeism
- relieved HR department and production management staff
- transparent billing model
- full compliance with labor law regulations
What did the Client say?
“Entrusting the packaging process to BISAR as a contract service allowed us to quickly stabilize production and streamline work organization at one of our key operational stages. We gained an experienced partner who assumed full responsibility for team management, process continuity, and the achievement of established quality and efficiency goals, responding flexibly to changing production needs.
This enabled us to focus on sales development and strengthening customer relationships, confident that the packaging area is properly secured, transparently managed, and accounted for its results.”
Are you planning to hire additional employees?
Partner with a company that will:
- will take over the entire process – from recruitment to logistics
- guarantee compliance with regulations and transparent conditions
- provide a team ready to work in record time
Contact us: biuro@bisar.pl
Also read: Case study: Assembly line operation in a contract service model – BISAR
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